Active Listening
Active Listening principles are key to effective communication.
"When people talk, listen completely. Most people never listen" - Ernest Hemingway
Active Listening Exposed
Active Listening is a very successful set of listening skills and techniques which encourage people to communicate more openly and freely... When a person uses active listening skills, the person who is speaking ends up feeling heard, seen, and thoroughly understood. Consequently, the two or more people who are in communication have a far greater chance at resolving conflicts, and achieving interpersonal peace and harmony, as well as greater intimacy...
"Active Listening" has many components, including body language ( such as nodding, eye contact, open posture, body and facial expressions) and verbal techniques such as "Reflective Listening", Paraphrasing, asking "Clarifying Questions", and making a "Content to Process shift."
"Reflective Listening" entails repeating back to someone exactly what you heard them say, in their actual words.
"Paraphrasing" entails repeating back to someone what you heard them say- either the content of the feelings-by summarizing it and putting it in your own words. When someone senses that you truly understand the gist of what they are saying, they feel heard, and understood.
"Clarifying Questions" are asked in order to gain a deeper and more accurate understanding for what is being said. "Clarifying questions" lessen the possibility that the person talking will be misunderstood, and their thoughts and feelings misconstrued.
A "Content to Process shift" is when a listener is able to hear the hidden message that lies beneath what is being said, on the surface. Often, the content of what is being said is superfluous, and serves as red herrings that distract the listener, and disorients him or her, and gets him to lose sight of what the person communicating is really meaning to say.
"Active Listening" has many components, including body language ( such as nodding, eye contact, open posture, body and facial expressions) and verbal techniques such as "Reflective Listening", Paraphrasing, asking "Clarifying Questions", and making a "Content to Process shift."
"Reflective Listening" entails repeating back to someone exactly what you heard them say, in their actual words.
"Paraphrasing" entails repeating back to someone what you heard them say- either the content of the feelings-by summarizing it and putting it in your own words. When someone senses that you truly understand the gist of what they are saying, they feel heard, and understood.
"Clarifying Questions" are asked in order to gain a deeper and more accurate understanding for what is being said. "Clarifying questions" lessen the possibility that the person talking will be misunderstood, and their thoughts and feelings misconstrued.
A "Content to Process shift" is when a listener is able to hear the hidden message that lies beneath what is being said, on the surface. Often, the content of what is being said is superfluous, and serves as red herrings that distract the listener, and disorients him or her, and gets him to lose sight of what the person communicating is really meaning to say.
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